{"id":12071,"date":"2023-03-07T17:35:59","date_gmt":"2023-03-07T16:35:59","guid":{"rendered":"https:\/\/www.panavita.sk\/?page_id=12071"},"modified":"2026-09-12T22:23:48","modified_gmt":"2026-09-12T20:23:48","slug":"vratenie-tovaru-reklamacie","status":"publish","type":"page","link":"https:\/\/www.panavita.sk\/new\/vsetko-o-nakupe\/vratenie-tovaru-reklamacie\/","title":{"rendered":"Vr\u00e1tenie tovaru a reklam\u00e1cie"},"content":{"rendered":"<nav aria-label=\"Breadcrumb\">Home<\/nav>\n<h1>Vr\u00e1tenie tovaru a reklam\u00e1cie<\/h1>\n<p>Chcete niektor\u00fd tovar vr\u00e1ti\u0165 alebo reklamova\u0165? <strong>Radi V\u00e1m s t\u00fdm pom\u00f4\u017eeme.<\/strong><\/p>\n<p><img decoding=\"async\" src=\"https:\/\/www.panavita.sk\/new\/wp-content\/uploads\/2023\/03\/reklamacie-a-vratenie-tovaru.png\" sizes=\"(max-width: 500px) 100vw, 500px\" srcset=\"https:\/\/www.panavita.sk\/new\/wp-content\/uploads\/2023\/03\/reklamacie-a-vratenie-tovaru.png 500w, https:\/\/www.panavita.sk\/new\/wp-content\/uploads\/2023\/03\/reklamacie-a-vratenie-tovaru-300x184.png 300w, https:\/\/www.panavita.sk\/new\/wp-content\/uploads\/2023\/03\/reklamacie-a-vratenie-tovaru-150x92.png 150w\" alt=\"Reklam\u00e1cie a vr\u00e1tenie tovaru\" width=\"500\" height=\"307\" title=\"\"><\/p>\n<p>Dodali sme v\u00e1m tovar, ktor\u00fd v\u00e1m nevyhovuje, alebo s n\u00edm jednoducho nie ste z nejak\u00e9ho d\u00f4vodu spokojn\u00ed? Verte n\u00e1m, \u017ee <strong>sme sa sna\u017eili zaobch\u00e1dza\u0165 s va\u0161ou objedn\u00e1vkou s maxim\u00e1lnou starostlivos\u0165ou a zodpovednos\u0165ou<\/strong> a ch\u00e1peme, ak\u00e9 je nepr\u00edjemn\u00e9, ke\u010f nie ste spokojn\u00ed s tovarom, ktor\u00fd ste si zak\u00fapili.<\/p>\n<p>Chceme, aby ste boli spokojn\u00ed nielen s nami, ale aj s na\u0161imi v\u00fdrobkami, a preto <strong>sme pripraven\u00ed okam\u017eite rie\u0161i\u0165 va\u0161e po\u017eiadavky na vr\u00e1tenie tovaru.<\/strong><\/p>\n<h2>Ako m\u00f4\u017eete vr\u00e1ti\u0165 tovar alebo ozn\u00e1mi\u0165 reklam\u00e1ciu?<\/h2>\n<p>Reklam\u00e1cie a vr\u00e1tenie tovaru s\u00fa u n\u00e1s jednoduch\u00e9. V\u0161etko, \u010do mus\u00edte urobi\u0165 je, aby <strong>vr\u00e1ten\u00fd tovar sp\u013a\u0148al ur\u010dit\u00e9 podmienky.<\/strong><\/p>\n<p>Z\u00e1kladnou podmienkou je, aby ste tovar, o ktor\u00fd nem\u00e1te z\u00e1ujem <strong>neotv\u00e1rali<\/strong>. Tak\u00fdto tovar je \u010falej nepredajn\u00fd. Vy by ste si tie\u017e nek\u00fapili v\u00fd\u017eivov\u00fd doplnok, ktor\u00fd u\u017e bol otvoren\u00fd a pou\u017e\u00edvan\u00fd niek\u00fdm in\u00fdm. D\u00f4le\u017eit\u00e9 je postupova\u0165 pod\u013ea na\u0161ich <a title=\"Obchodn\u00e9 podmienky Panavita\" href=\"https:\/\/www.panavita.sk\/new\/obchodne-podmienky\/\">obchodn\u00fdch podmienok<\/a>.<\/p>\n<p>[html_block id=&#8221;12076&#8243;]<\/p>\n<h2>Postup vr\u00e1tenia tovaru<\/h2>\n<ul>\n<li><strong>Stiahnite si formul\u00e1r <\/strong>na odst\u00fapenie od zmluvy vo form\u00e1te Excel alebo PDF<\/li>\n<li><strong>Vypl\u0148te formul\u00e1r <\/strong>&#8211; budeme radi, ak uvediete aj d\u00f4vod vr\u00e1tenia, aby sme vedeli, \u010do m\u00e1me \u010falej zlep\u0161i\u0165<\/li>\n<li><strong>Vytla\u010dte<\/strong> formul\u00e1r a <strong>podp\u00ed\u0161te ho<\/strong><\/li>\n<li>V ide\u00e1lnom pr\u00edpade <strong>prilo\u017ete da\u0148ov\u00fd doklad<\/strong> &#8211; fakt\u00faru<\/li>\n<li><strong>Formul\u00e1r a fakt\u00faru vlo\u017ete do bal\u00edka<\/strong>, ktor\u00fd bude obsahova\u0165 kompletn\u00fd vr\u00e1ten\u00fd tovar. Z\u00e1sielka by mala by\u0165 zabalen\u00e1 tak, aby obal bol dostato\u010dn\u00fd na to, aby nedo\u0161lo k po\u0161kodeniu v\u00fdrobku po\u010das prepravy.<\/li>\n<li><strong>Odosla\u0165 na <\/strong><a href=\"https:\/\/www.panavita.sk\/new\/kontakt\/\">na\u0161u adresu<\/a> tradi\u010dn\u00fdm sp\u00f4sobom, samozrejme bez dobierky ? Z\u00e1sielky s dobierkou nem\u00f4\u017eeme akceptova\u0165.<\/li>\n<\/ul>\n<p><img decoding=\"async\" src=\"https:\/\/www.panavita.sk\/new\/wp-content\/uploads\/2023\/08\/vratenie-tovaru-panavita-postup-768x432.jpg\" sizes=\"(max-width: 768px) 100vw, 768px\" srcset=\"https:\/\/www.panavita.sk\/new\/wp-content\/uploads\/2023\/08\/vratenie-tovaru-panavita-postup-768x432.jpg 768w, https:\/\/www.panavita.sk\/new\/wp-content\/uploads\/2023\/08\/vratenie-tovaru-panavita-postup-300x169.jpg 300w, https:\/\/www.panavita.sk\/new\/wp-content\/uploads\/2023\/08\/vratenie-tovaru-panavita-postup-1024x576.jpg 1024w, https:\/\/www.panavita.sk\/new\/wp-content\/uploads\/2023\/08\/vratenie-tovaru-panavita-postup-1200x675.jpg 1200w, https:\/\/www.panavita.sk\/new\/wp-content\/uploads\/2023\/08\/vratenie-tovaru-panavita-postup-150x84.jpg 150w, https:\/\/www.panavita.sk\/new\/wp-content\/uploads\/2023\/08\/vratenie-tovaru-panavita-postup.jpg 1280w\" alt=\"Vr\u00e1tenie tovaru a reklam\u00e1cia PanaVita\" width=\"768\" height=\"432\" title=\"\"><\/p>\n<h2>Ako dlho trv\u00e1 vr\u00e1tenie pe\u0148az\u00ed?<\/h2>\n<p>Va\u0161u \u017eiados\u0165 zvy\u010dajne spracujeme <strong>do 14 pracovn\u00fdch dn\u00ed od prijatia z\u00e1sielky.<\/strong><\/p>\n<h2>Ako spr\u00e1vne zabali\u0165 produkt, ktor\u00fd n\u00e1m zasielate?<\/h2>\n<p>[html_block id=&#8221;12149&#8243;]<\/p>\n<h2>Viac inform\u00e1ci\u00ed<\/h2>\n<p>Pok\u00fasili sme sa op\u00edsa\u0165 najd\u00f4le\u017eitej\u0161ie veci. Napriek tomu, ak m\u00e1te <strong>ak\u00e9ko\u013evek ot\u00e1zky t\u00fdkaj\u00face sa reklam\u00e1ci\u00ed<\/strong>, <a href=\"https:\/\/www.panavita.sk\/new\/kontakt\/\">nev\u00e1hajte n\u00e1s kedyko\u013evek kontaktova\u0165<\/a>. Samozrejme, k dispoz\u00edcii s\u00fa v\u00e1m aj <a href=\"https:\/\/www.panavita.sk\/new\/obchodne-podmienky\/\">kompletn\u00e9 obchodn\u00e9 podmienky<\/a>, kde sa <strong>dozviete v\u0161etko do bodky.<\/strong><\/p>\n<p><img decoding=\"async\" src=\"https:\/\/www.panavita.sk\/new\/wp-content\/uploads\/2023\/08\/nakupovanie-z-ceskej-repupliky-panavita-768x432.jpg\" sizes=\"(max-width: 768px) 100vw, 768px\" srcset=\"https:\/\/www.panavita.sk\/new\/wp-content\/uploads\/2023\/08\/nakupovanie-z-ceskej-repupliky-panavita-768x432.jpg 768w, https:\/\/www.panavita.sk\/new\/wp-content\/uploads\/2023\/08\/nakupovanie-z-ceskej-repupliky-panavita-300x169.jpg 300w, https:\/\/www.panavita.sk\/new\/wp-content\/uploads\/2023\/08\/nakupovanie-z-ceskej-repupliky-panavita-1024x576.jpg 1024w, https:\/\/www.panavita.sk\/new\/wp-content\/uploads\/2023\/08\/nakupovanie-z-ceskej-repupliky-panavita-1200x675.jpg 1200w, https:\/\/www.panavita.sk\/new\/wp-content\/uploads\/2023\/08\/nakupovanie-z-ceskej-repupliky-panavita-150x84.jpg 150w, https:\/\/www.panavita.sk\/new\/wp-content\/uploads\/2023\/08\/nakupovanie-z-ceskej-repupliky-panavita.jpg 1280w\" alt=\"Nakupovanie z \u010deskej republiky PanaVita\" width=\"768\" height=\"432\" title=\"\"><\/p>\n<h3>Ot\u00e1zky oh\u013eadom reklam\u00e1cie a vr\u00e1tenia tovaru (FAQ)<\/h3>\n<p>Ak\u00e1 je lehota na odst\u00fapenie od zmluvy?<\/p>\n<p>Lehota pre odst\u00fapenie od zmluvy predstavuje 14 dn\u00ed<\/p>\n<ul>\n<li>odo d\u0148a prevzatia tovaru,<\/li>\n<li>odo d\u0148a prevzatia poslednej dod\u00e1vky tovaru, ak je predmetom zmluvy nieko\u013eko druhov tovaru alebo dodanie nieko\u013ek\u00fdch \u010dast\u00ed<\/li>\n<li>odo d\u0148a prevzatia prvej dod\u00e1vky tovaru, ak je predmetom zmluvy pravideln\u00e1 opakovan\u00e1 dod\u00e1vka tovaru.<\/li>\n<\/ul>\n<p>Za ak\u00fdch podmienok m\u00f4\u017eem odst\u00fapi\u0165 od zmluvy?<\/p>\n<p>V\u0161etky podmienky a mo\u017enosti na odst\u00fapenie od zmluvy n\u00e1jdete v na\u0161ich <a title=\"Obchodn\u00e9 podmienky Panavita\" href=\"https:\/\/www.panavita.sk\/new\/obchodne-podmienky\/\">obchodn\u00fdch podmienkach<\/a>.<\/p>\n<p>Kam m\u00e1m posla\u0165 reklamovan\u00fd tovar?<\/p>\n<p>Reklamovan\u00fd tovar n\u00e1m po\u0161lite na <a title=\"Kontakt\" href=\"https:\/\/www.panavita.sk\/new\/kontakt\/\">adresu s\u00eddla spolo\u010dnosti Panavita<\/a>. Pred poslan\u00edm tovar najsk\u00f4r <strong>vhodne zaba\u013ete<\/strong>, aby sa po\u010das prepravy nepo\u0161kodil. Do z\u00e1sielky priba\u013ete pr\u00edslu\u0161n\u00fd formul\u00e1r, aby sme mohli r\u00fdchlo identifikova\u0165 V\u00e1\u0161 probl\u00e9m.<\/p>\n<p>Kedy mi bud\u00fa vr\u00e1ten\u00e9 pe\u0148a\u017en\u00e9 prostiedky?<\/p>\n<p>Pe\u0148a\u017en\u00e9 prostriedky V\u00e1m bud\u00fa vr\u00e1ten\u00e9 <strong>najnesk\u00f4r do 14 dn\u00ed<\/strong> od odst\u00fapenia od zmluvy a to rovnak\u00fdm sp\u00f4sobom ako sme ich prijali.<\/p>\n<p>Je mo\u017en\u00e9 vr\u00e1ti\u0165 ka\u017ed\u00fd produkt?<\/p>\n<p>Pokia\u013e produkt nebol vybalen\u00fd, je mo\u017en\u00e9 po dohode s reklama\u010dn\u00fdm oddelen\u00edm tovar vr\u00e1ti\u0165. Nesmie by\u0165 v\u0161ak poru\u0161en\u00e1 pe\u010da\u0165 na obale produktu.<\/p>\n<p>[html_block id=&#8221;14999&#8243;][html_block id=&#8221;15010&#8243;]<\/p>\n","protected":false},"excerpt":{"rendered":"<p>Home Vr\u00e1tenie tovaru a reklam\u00e1cie Chcete niektor\u00fd tovar vr\u00e1ti\u0165 alebo reklamova\u0165? Radi V\u00e1m s t\u00fdm pom\u00f4\u017eeme. Dodali sme v\u00e1m tovar,<span class=\"excerpt-hellip\"> [\u2026]<\/span><\/p>\n","protected":false},"author":1,"featured_media":14955,"parent":15049,"menu_order":0,"comment_status":"closed","ping_status":"closed","template":"","meta":{"footnotes":""},"class_list":["post-12071","page","type-page","status-publish","has-post-thumbnail","hentry"],"_links":{"self":[{"href":"https:\/\/www.panavita.sk\/new\/wp-json\/wp\/v2\/pages\/12071","targetHints":{"allow":["GET"]}}],"collection":[{"href":"https:\/\/www.panavita.sk\/new\/wp-json\/wp\/v2\/pages"}],"about":[{"href":"https:\/\/www.panavita.sk\/new\/wp-json\/wp\/v2\/types\/page"}],"author":[{"embeddable":true,"href":"https:\/\/www.panavita.sk\/new\/wp-json\/wp\/v2\/users\/1"}],"replies":[{"embeddable":true,"href":"https:\/\/www.panavita.sk\/new\/wp-json\/wp\/v2\/comments?post=12071"}],"version-history":[{"count":4,"href":"https:\/\/www.panavita.sk\/new\/wp-json\/wp\/v2\/pages\/12071\/revisions"}],"predecessor-version":[{"id":17762,"href":"https:\/\/www.panavita.sk\/new\/wp-json\/wp\/v2\/pages\/12071\/revisions\/17762"}],"up":[{"embeddable":true,"href":"https:\/\/www.panavita.sk\/new\/wp-json\/wp\/v2\/pages\/15049"}],"wp:featuredmedia":[{"embeddable":true,"href":"https:\/\/www.panavita.sk\/new\/wp-json\/wp\/v2\/media\/14955"}],"wp:attachment":[{"href":"https:\/\/www.panavita.sk\/new\/wp-json\/wp\/v2\/media?parent=12071"}],"curies":[{"name":"wp","href":"https:\/\/api.w.org\/{rel}","templated":true}]}}